FAQ

How do I change my billing and/or shipping address?

To edit your billing and/or shipping address, follow the directions above in “Where do I make changes to my account?”, and select the “Address Book” section. Once you’re there, you’ll be able to add, edit, or remove addresses used for billing and shipping.

When is the customer service center open?

Our Customer Service department is open 11 AM-5 PM EST Monday, Wednesday, Thursday and Friday during the week, and 11 AM-6 PM EST on Saturday and Sunday  to answer your questions. We are closed on Tuesday.

How do I know if an item is available?

Stock availability is updated regularly. If an item is unavailable, it should be reflected on the product page. It is strongly suggested to confirm before you place an order to make sure there is no overlap from floor sales, please call 518-828-8757. Hours for customer service are M, W, Th and Fr from 11AM EST to 5PM EST, and Sat and Sun from 11AM EST to 6PM EST.

How do I check the status of my order?

You can check on the status of your order by clicking on the Order History page in the ‘My Accounts’ section of our online store.

Do you send order confirmations?

Yes, we automatically send you an email confirmation of your order. In addition, we will send you another email confirmation after your order has shipped. If you have not received your confirmation, please double check the email address you provided.

What payment methods do you accept?

COLLECTive Hudson accepts PayPal as payment.

Where do I make changes to my account?

To edit your account information, go to the My Account section. After logging in, you will have access to your general account information, address book, wish list, and order history.

Do you accept consignments?

Yes, we do accept consignments. Potential consignments are reviewed and evaluated by our staff.  If we believe that your consignment pieces are something that we can market well for you, we will work with you on the value and pricing strategy.

What are the commissions to sellers on consignment pieces that you market and sell?

Consignor/Collective standard consignment commission rates

Individual items selling up to $500…50/50 split on sale price

Individual items selling over $500….60/40 split on sale price

Some discounts on commissions may apply, members receive a 5% discount

A minimum commission/service fee of $25 will be due on any item sold or removed by consignor.

Are your prices firm or Is there negotiation or discounts on pricing for dealers or designers?

We work closely with dealers and designers. We are open to negotiating and discounting prices to the trade.  Visit us and feel free to negotiate the price on the items you want.

How do I find out if you are interested in the items I have?

You can send us pictures of your pieces with your contact information to info@collectivehudson.com and we will get right back to you.

If I want immediate money, do you purchase outright?

Yes, we do buy outright, as well as take consignments.

Do you rent floor space or lease showcase space for dealers and how are lease prices arrived at?

Yes, there are showcases and display spaces on the floor of the gallery that we rent to dealers whose inventory is appropriate to our gallery.  The costs associated with the spaces vary dependent upon square footage and location within our facility.

STILL HAVE QUESTIONS?

Please call and speak to us at 518-828-8757.

X

Product has been added to cart

View Cart